The Michigan State University Alumni Association Service Excellence Tour kicks off with an inside look at Zappos.com. Join us as we take you behind the scenes at one of the most innovative, fun and profitable on line retailers in the world.
Video by MSUAA’s Dave Brown.
VIDEO: Take an HD Video Tour of Brody Square with MSUAA’s Dave Brown For those of us who had a meal in the Brody cafeteria anytime before 2010, your next trip to what is now known as Brody Square will blow you away. Until now, Snyder Phillips set a high bar for academic…
By Scott Westerman “When you discover your mission, you will feel its demand. It will fill you with enthusiasm and a burning desire to get to work on it.” – W. Clement Stone I was recently assigned the task of reading the mission statements of a group of business units.…
By Scott Westerman “Good art is art that allows you to enter it from a variety of angles and to emerge with a variety of views.” – Mary Schmich It was somewhere during the mid-1980s when our company became hip to diversity. In those days, diversity was all about removing…
By Scott Westerman “Competition is .. not an act of oppression or abrasion – I’ve worked with my best friends in direct competition.” – Diane Sawyer One of my earliest football memories is being a boy scout usher at Michigan Stadium on the day when Michigan State came to town.…
None of us has gotten where we are solely by pulling ourselves up from our own bootstraps. We got here because somebody bent down and helped us. – Thurgood Marshall For my friend, Frank Eliason, the four words “How can I help” transformed him and in the process, also transformed…
By Scott Westerman Scott’s First Leadership Maxim – “Any unresolved team member issue becomes a leadership issue.” I vividly remember the first time I fired somebody .
At what point shall we expect the approach of danger? By what means shall we fortify against it? …. I answer, if it ever reach us, it must spring up amongst us. It cannot come from abroad. If destruction be our lot, we must ourselves be its author and finisher.…
By Scott Westerman My friend Kathleen reminded me of the spiritual maxim, “Bloom where you are planted,” this week. She’s a shining example. After relocating with her young child, she discovered that the teaching career she had planned on wasn’t materializing. Rather than abandoning her home base, she pondered what…