Here’s a story about two business who don’t understand how to build strong customer relationships.. and two who do. I bought a couple of suits at a men’s store at the Meridian Mall the other day. You can probably figure out which one it is. The service was good and…

By Scott Westerman I love free speech. That’s one of the greatest things about the American Experiment in democracy. There’s another behavior set that must also go with it. Skepticism, fact checking, compassion and an open mind. Oh yeah, and the ability to think before you speak.

Wisconsin’s tourism envy for Michigan is evident in their new “Mitten” tourist campaign. It’s a great state. I have many friends there and many more who used to call it home. They are very good people. Wisconsin has it’s good points. We have ours. They don’t need to emulate us…

Top 5 Web Design Mistakes Small Businesses Make. 10 Ways To Market To Women On Facebook. The 5 Dangerous Realities of Social Media for Business. 10 social media tools for daily use. 5 Tools to Be More Efficient on Twitter. 10 rules of change. 5 reality tested twitter strategies.      

Our thought for the day: “Talk is cheap because supply exceeds demand.” Lots of great stuff crossed my consciousness this week. Here is some of the best. Thinking about The Box: Remember when MTV was a music channel? Noisey Does it right.. On line, along with Adweek’s list 100 Most Influential TV…