“Change the changeable, accept the unchangeable, and remove yourself from the unacceptable.” – Denis WaitleyThis week, I talked with two of my favorite executives, both of whom are pondering a career change. Knowing when and how to extricate yourself from a job that doesn’t resonate with you anymore is just as important as finding a…

“Unhappy customers can be the key to your success, if you’re listening.”The Essence: Avoiding embarrassing customer situations can be a simple process. Listen, respond, apologize, follow through… and learn.This past week, we had some interaction with one of the major airlines’ social media teams. It was what my wife would classify as a #fail. The…

“Unhappy customers can be the key to your success, if you’re listening.”The Essence: Avoiding embarrassing customer situations can be a simple process. Listen, respond, apologize, follow through… and learn.This past week, we had some interaction with one of the major airlines’ social media teams. It was what my wife would classify as a #fail. The…

“whatsoever a man soweth, that shall he also reap.” Galatians 6:7The Essence: Whenever or wherever you open your mouth, someone you care about may be listening. So watch your language.We all yearn to communicate, to have people listen to what we say, and to be affirmed. The best way to earn that behavior is to…

“whatsoever a man soweth, that shall he also reap.” Galatians 6:7The Essence: Whenever or wherever you open your mouth, someone you care about may be listening. So watch your language.We all yearn to communicate, to have people listen to what we say, and to be affirmed. The best way to earn that behavior is to…

“We have many acquaintances but very few friends”“When I find myself fading, I close my eyes and realize my friends are my energy.”THE ESSENCE: To build a happy life, we need to cultivate authentic relationships with those rare few who genuinely resonate with us. Put these people at the top of your list and nurture…