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What Whitney Can Teach Us
“What people expected of me was too much. Too much to try to live up to. Too much to try to be. And I wanted out at some point.” Whitney HoustonThe wall to wall coverage of Whitney Houston’s death is a testament to the unrealistic pedestal on which we place our heroes.We expect them to continually…
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How to lose me as a customer
Here’s a story about two business who don’t understand how to build strong customer relationships.. and two who do.I bought a couple of suits at a men’s store at the Meridian Mall the other day. You can probably figure out which one it is. The service was good and the suits looked great.Then they took…
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Preparing for Adversity
It is said that at any given time, we are either going into a crisis, in a crisis our coming out of a crisis. How we behave in each of those spaces will reveal who we truly are. Character is defined in adversity not in affluence. The courage to change is the most important virtue.…
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Crafting Your Personal Brand
We all work for ourselves. You may align your personal brand with an organization for a time, but never forget that you are your most important shareholder.There’s no way around it. We create our professional persona everywhere we are, in everything we say and do.From the moment you post something on Twitter or Facebook, comment…
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Safety, Courtesy, Care, Efficiency
“Disneyland is a work of love. We didn’t go into Disneyland just with the idea of making money” – Walt DisneyEvery time I go to Walt Disney World, I spend a lot of money. I don’t regret it. And I keep coming back for more. Why?For the vast majority of guests, this place truly lives up…
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How to Live to Be 100
A man ninety years old was asked to what he attributed his longevity. I reckon, he said, with a twinkle in his eye, it because most nights I went to bed and slept when I should have sat up and worried. – Garson KaninColleen’s grandmother passed away this week. She lived to be 100. Her…